Help

Answers to what people ask most. Still stuck? Write to us.

Making a video

How long does it take?

Most videos are ready in about 30 minutes; the longest can take up to an hour and a half. You can close the app meanwhile: your video waits for you in My videos.

How many photos can I add?

Up to 150. We pick the best for the length you choose, up to 80, and put them in the order they were taken, or you arrange them yourself. Any photo on your phone works; we make them smaller for you.

Which photos work best?

Sharp photos where faces are clear and not tiny. Screenshots and collages work less well. Photos marked as small may look soft on a big screen.

TV or phone?

Choose TV (landscape) for a party screen, a projector or a laptop, and Phone (portrait) for WhatsApp, Stories and Reels. You choose on the Titles screen, before paying.

Which languages can the titles be in?

English, Spanish, French, German, Italian, Portuguese, Dutch, Japanese, Korean, Traditional Chinese, Hebrew or Arabic. The titles start in the app’s language, and you can change it. The app itself is in English, Spanish, French, German, Italian, Portuguese, Dutch, Japanese, Korean, Traditional Chinese and Arabic for now.

After it’s made

Can I change the video?

Yes, free for 30 days: up to 5 moments made again, new music or new titles, in up to 3 rounds. Open the video in My videos and tap “Ask for a change”.

How do I keep and share it?

Tap “Save or share”: your phone’s share sheet opens, where you can save the video to your photos (on iPhone, “Save Video”) or send the file through WhatsApp, Messages, AirDrop or email.

How long do you keep my video?

90 days, then it’s deleted with its link. Save it to your phone to keep it.

Paying

What does it cost?

From $18.99 for up to 12 photos to $78.99 for up to 80, paid once per video (US prices before sales tax). All prices

What if it goes wrong?

A video that fails our checks is never delivered: your purchase becomes a credit for a new video of the same size, and the app tells you. Refunds go through Apple or Google.

What do I get for inviting friends?

A free video for up to 12 photos for each friend who makes their first video with your invite, 14 days after they pay. Up to 5 a year, and none if their purchase is refunded. Your friend pays the usual price. Your invite is in the app: Settings, then “Invite friends”.

Where do I enter an invite code?

In the app, before your first video: Settings, then “I have an invite code”.

Privacy

Who sees my photos?

No person. AI services make and check the video, and your photos are deleted 30 days after it is ready. If someone reports a video you shared by link, the link stops working for good; nobody watches the video to decide.

Do you train AI on my photos?

No, never. The AI services that make and check your video work for us under contract.

What do you know about me?

No name, no email and no password: the app makes an anonymous account on your phone. We keep your photos, titles and orders for the times above, and a record of your purchases through Apple or Google. If you write to us, we have your email too. No ads and no trackers, in the app or on this site.

Write to us

support@bridgeshorelabs.com. Include the account code from the app (My videos, at the bottom) so we can find your order.

Delete my account

In the app: Settings, then “Delete my account and everything in it”. It deletes your photos, videos and account at once. The record that you paid stays with Apple or Google, and in our accounts without your account.

No longer have the app? Email support@bridgeshorelabs.com with your account code, or with the order number on Apple’s or Google’s receipt if you don’t have the code. We delete your photos, videos and account within 30 days and tell you when it’s done. Without the app, photos are deleted 30 days after the video anyway, and videos after 90 days.

Report a video

Saw a shared video that shouldn’t be online? Use “Report this video” on its page: the link stops working at once, for good. Or email support@bridgeshorelabs.com with the link and we turn it off.